IT Support Specialist
Remote
Full-time
Information Technology
Devorise Media & Business Solutions is seeking an IT Support Specialist to provide technical support and ensure the efficient operation of computer systems, hardware, and software in our organization. You will be the first point of contact for employees experiencing IT issues and will play a critical role in maintaining our IT systems' reliability and usability.
Key Responsibilities:
- Provide first-level contact and convey resolutions to user issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through the problem-solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation, and closure of trouble tickets.
- Recommend procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products, and services..
What We’re Looking For:
Proven experience as an IT Support Specialist or similar role.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer-oriented and cool-tempered.
Familiarity with help desk software and remote support tools.
BSc/BA in IT, Computer Science or relevant field.
Preferred Skills:
Experience with databases, networks (LAN, WAN), and patch management.
Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery.
Ability to troubleshoot and provide help desk support.
Benefits:
Health, dental, and vision insurance.
Retirement plan contributions.
Paid time off and flexible working hours.
Opportunities for professional growth and development.
Devorise Media is an equal opportunity employer.Devorise Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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Shaping the Future of Learning with AI
Shaping the Future of Learning with AI
Education is evolving, and Artificial Intelligence (AI) is at the forefront of this transformation. By integrating AI into classrooms and educational systems, schools and institutions are reshaping how students learn and how educators teach. From creating personalized learning experiences to streamlining administrative tasks, AI is making education more accessible, engaging, and effective than ever before.
At Devorise Media, we’re passionate about using technology to empower educators and students alike. Here’s how AI is changing the game in education—and how we’re helping make it happen.
How AI is Transforming Learning
Learning Tailored Just for You
Every student learns differently, and AI understands that. Adaptive learning platforms use AI to analyze a student’s strengths and areas for improvement, delivering content that meets them where they are.
Imagine a math app that knows when you’ve mastered multiplication and gently nudges you toward division. Or a language platform that adjusts lessons based on how quickly you’re grasping new vocabulary. With AI, learning becomes a truly personalized journey, helping every student progress at their own pace.
Bringing Education Everywhere
In many parts of the world, quality education isn’t always accessible. AI is changing that by powering online platforms that bring learning to even the most remote areas.
Through virtual classrooms, AI-enabled tools provide interactive lessons, language translation, and even real-time tutoring, breaking down barriers like geography or limited resources. It’s not just about teaching—it’s about giving everyone a fair chance to learn, no matter where they live.
Less Paperwork, More Teaching
For educators, time is precious—and a lot of it is spent on routine tasks like grading, attendance tracking, or compiling reports. AI steps in to take care of these administrative duties, freeing up teachers to focus on what they do best: inspiring their students.
Think of an AI system that can automatically grade assignments, identify trends in student performance, and send actionable insights to teachers. These tools not only save time but also help educators spot issues early and provide targeted support where it’s needed most.
A New Era of Education with Devorise Media
At Devorise Media, we believe in the power of technology to make learning better for everyone. Our AI-driven solutions are designed to:
Personalize learning experiences, so every student has the tools they need to succeed.
Expand access to education, bridging gaps and creating opportunities in underserved areas.
Streamline operations, allowing schools and educators to focus on teaching and innovation.
Whether it’s an adaptive learning platform or an AI-powered administration system, we’re here to help educational institutions thrive in today’s digital-first world.
Let’s Build the Future of Education Together
Education is more than a system—it’s the foundation of our future. With AI, we can create learning environments that are smarter, more inclusive, and more effective for everyone involved.
Are you ready to transform your approach to teaching and learning? Contact Devorise Media today and let’s work together to shape the future of education with AI.
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