IT Support Specialist

Remote

Full-time

Information Technology

Devorise Media & Business Solutions is seeking an IT Support Specialist to provide technical support and ensure the efficient operation of computer systems, hardware, and software in our organization. You will be the first point of contact for employees experiencing IT issues and will play a critical role in maintaining our IT systems' reliability and usability.

Key Responsibilities:

  1. - Provide first-level contact and convey resolutions to user issues.

  2. - Properly escalate unresolved queries to the next level of support.

  3. - Track, route, and redirect problems to correct resources.

  4. - Update customer data and produce activity reports.

  5. - Walk customers through the problem-solving process.

  6. - Follow up with customers, provide feedback and see problems through to resolution.

  7. - Utilize excellent customer service skills and exceed customers’ expectations.

  8. - Ensure proper recording, documentation, and closure of trouble tickets.

  9. - Recommend procedure modifications or improvements.

  10. - Preserve and grow your knowledge of help desk procedures, products, and services..

What We’re Looking For:

  • Proven experience as an IT Support Specialist or similar role.

  • Strong client-facing and communication skills.

  • Advanced troubleshooting and multi-tasking skills.

  • Customer-oriented and cool-tempered.

  • Familiarity with help desk software and remote support tools.

  • BSc/BA in IT, Computer Science or relevant field.

Preferred Skills:

  • Experience with databases, networks (LAN, WAN), and patch management.

  • Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery.

  • Ability to troubleshoot and provide help desk support.

Benefits:

  • Health, dental, and vision insurance.

  • Retirement plan contributions.

  • Paid time off and flexible working hours.

  • Opportunities for professional growth and development.

Devorise Media is an equal opportunity employer.Devorise Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

I agree to terms & conditions provided by the company. By providing my phone number, I agree to receive text messages from the business.

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Driving Economic Growth with AI-Powered Business Solutions

December 03, 20243 min read

Driving Economic Growth with AI-Powered Business Solutions

AI for economic growth

Innovation has always been at the heart of economic progress, and in today’s fast-paced world, few innovations have been as transformative as Artificial Intelligence (AI). From streamlining how businesses operate to unlocking new markets, AI is reshaping industries and fueling growth in ways we never thought possible.

Whether you’re a small business owner looking to optimize daily tasks or a corporate leader aiming for global expansion, AI is no longer a luxury—it’s a necessity. Let’s take a closer look at how this technology is driving economic growth and what it means for businesses ready to embrace it.

How AI Powers Business Growth

Creating Stronger Customer Connections
Think about the last time you shopped online and received personalized product recommendations or the way your favorite streaming service seems to know what you want to watch next. That’s AI at work!

Businesses are using AI to learn more about their customers—what they want, how they behave, and what makes them tick. By leveraging this data, companies can deliver tailored experiences that make customers feel seen and valued, building loyalty that lasts.

For example, AI-driven chatbots provide instant support, while recommendation engines ensure customers find exactly what they’re looking for. This level of personalization is no longer a “nice-to-have” but a critical factor in staying competitive in today’s market.

Streamlining Operations Like Never Before
Behind the scenes, AI is helping businesses run more efficiently. From managing complex supply chains to predicting inventory needs, AI takes the guesswork out of critical operations.

Take financial forecasting as an example. In the past, creating a financial plan could take weeks of analysis and revisions. Now, AI-powered tools can analyze vast amounts of data in real time, spotting trends and risks before they become problems.

And it’s not just for big corporations—small businesses can also benefit by automating repetitive tasks like scheduling, invoicing, and customer follow-ups. This frees up time for teams to focus on creative, high-value work that drives growth.

Making Marketing Smarter
Gone are the days of “spray and pray” marketing campaigns. AI is changing the way businesses connect with their audiences by providing real, actionable insights.

Imagine being able to predict what type of content your customers will engage with before you even create it. AI tools can analyze customer behavior, segment audiences, and even suggest the best time to launch a campaign.

The result? Targeted campaigns that reach the right people with the right message at the right time. Businesses are seeing better engagement, higher conversion rates, and ultimately, more revenue.

The Bigger Picture: AI and Economic Growth

AI isn’t just transforming individual businesses; it’s shaping entire industries and contributing to economic growth on a global scale. By creating efficiencies and unlocking new opportunities, AI allows businesses to scale sustainably.

Industries like healthcare, manufacturing, and logistics are experiencing massive shifts thanks to AI. For example:

  • In healthcare, AI is advancing disease diagnosis and treatment planning.

  • In manufacturing, AI-driven robotics are improving productivity and safety.

  • In logistics, AI-powered algorithms are optimizing routes, reducing fuel consumption, and speeding up delivery times.

This ripple effect benefits not just businesses but also workers, customers, and economies at large. AI-driven innovations are creating jobs, improving access to services, and driving a level of progress that was unimaginable just a decade ago.

How Devorise Media Can Help

At Devorise Media, we understand that navigating the world of AI can feel overwhelming. That’s why we partner with businesses of all sizes to implement AI-powered tools that:

  • Build deeper customer relationships.

  • Optimize operations for efficiency and cost savings.

  • Supercharge marketing strategies with data-driven insights.

Whether you’re looking to streamline your workflow or explore how AI can take your business to the next level, we’re here to help you every step of the way.

Are You Ready to Take the Leap?

The future of business is here, and AI is leading the charge. Don’t let your business fall behind—embrace the tools and strategies that are shaping the world of tomorrow.

Let’s make growth easier, smarter, and more sustainable together. Contact Devorise Media today to learn how we can help you unlock your business’s full potential with AI.

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